Refund Policy
Refund Process
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Starting a Refund:
- Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria.
- You will receive an email update confirming receipt and the status of your return.
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Timeline for Refunds:
- Receiving & Verification: Refund processing begins within 2 business days of receiving the returned package.
- Processing Time: After verification, refunds are initiated within 1 business day.
- Bank Processing: The bank may take 5-10 business days to complete the refund process.
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Notification:
- You will receive a confirmation email once your refund has been processed.
- Please note that the refund will be issued to the original payment method used during purchase.
Non-Refundable Situations
- Frames with lenses are final sale and do not qualify for refunds or exchanges.
- Shipping fees (if applicable) are non-refundable.