At KidsGlassesOnline.com, we understand that buying glasses online requires a leap of faith. We want you to feel confident and satisfied with your purchase, which is why we offer a comprehensive refund policy for our customers.
We stand by the quality of our products. However, if for any reason you are not satisfied with your purchase, you may return the product within 30 days of receipt for a full refund. The 30-day period begins on the date the product is delivered, as confirmed by our courier's tracking system.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To request a refund, please reply to your order confirmation email expressing your desire to return the item. Include all relevant details, such as your order number and the reason for the return.
Our customer service team will respond within 24-48 hours with instructions on how to return the item.
After we receive the returned product, it will be inspected to ensure it meets our return condition requirements. Once approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 7 business days.
Please note, it's your responsibility to pay for the return shipping cost. We recommend using a trackable shipping service or purchasing shipping insurance as we cannot guarantee that we will receive your returned item.
Prescription lenses are customized products, and therefore we cannot provide refunds for the lens cost. However, the frame cost can be refunded according to the policy outlined above.
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us by replying to your order confirmation email.
At KidsGlassesOnline.com, we're committed to providing a smooth and pleasant shopping experience. If you have any questions about our refund policy, feel free to reach out by replying to any of our emails.
Note: Always consult with an eyecare professional for personalized advice. Our refund policy is subject to change, so we recommend checking this page regularly for updates.